Privacy Policy

West Devon Borough Council take your privacy seriously.

How we use your information

Information you provide will allow us to manage e-newsletter subscriptions. This data may be processed for the purposes of sending you relevant notifications and media.

How the law allows us to use your information

The legal basis for processing this data is consent.

If you use any of our social network pages or applications, we may receive information relating to your social network accounts. For instance:

• If you click on a ‘like’, ‘+1’ or ‘tweet’ or similar button in one of our websites or services, we may record the fact that you have done so. In addition, the content that you are viewing may be posted to your social network profile or feed. We may receive information about further interactions with this posted content (for example, if your contacts click on a link in the posted content), which we may associate with the details that we store about you.
• If you ‘like’, ‘+1’ or similar one of our pages on a social network site, we may receive information about your social network profile, depending on your social network account privacy settings.

For more information and for details about how you can control access to your social network profile, you should view the privacy policy and other guidance available on your social network’s website.

• Each time you create or reply to a post or thread on our blog, in addition to providing this blog service, we may also record the blog name and the time and date of your post or thread with your details. We do this to better understand the ‘typical users’ of our blogs and to select or tailor our marketing communications to reflect your blog activity. We do not use the actual content of your posts or threads for purposes of sending marketing communications.

The legal basis for processing described for social media and blogs above is legitimate interest.

Length of time we keep your information

Your information will be kept for a maximum of five years following the date you cease to be a subscriber.

Sharing your information

We may use other third party service providers to provide certain data processing services for us (acting as our authorised data processors). Examples of authorised data processors could include fulfilment partners, IT solution providers, data analytics providers who process information on our behalf for the purposes outlined above. For example, we may use the services of third parties to personalise content, fulfil orders, deliver packages, send postal mail and emails, send text messages (SMS), provide marketing assistance, provide fraud checking services and provide customer services.

When acting as our authorised data processors, our service providers are required to only process data in accordance with our instructions, in line with this Policy, and are subject to appropriate confidentiality and security obligations.

In addition to the specific disclosures of personal data set out in this section, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Retention & Transferring of data outside the EU

We will at all times hold your information securely, in hard copy format, electronically or both. Your personal data will be kept secure by the Council and will be kept within the European Economic Union (EEU).

Where the Council uses a third party to store your personal data and it is stored outside the UK/EEU, the Council will ensure that appropriate safeguards are in place to keep your personal data secure.

Individual rights

You have a number of rights under the General Data Protection Regulations. These can be found on the ICO website

The Data Controller for your information

The Data Controller for information you provide for this service is

West Devon Borough Council
Kilworthy Park
Drake Road
Tavistock
PL19 0BZ

The Data Processors for your information

Your information may be provided to other organisations for processing in relation to this service. The Council has strict agreements in place with all Data Processors to ensure your information is protected. 

West Devon Borough Council
Kilworthy Park
Drake Road
Tavistock
PL19 0BZ

Data Protection Officer

The Council has a duty to appoint a Data Protection Officer. The Council's nominated Data Protection Officer is Drew Powell.

If you have any queries, would like to exercise your rights or make a complaint, contact the Data Protection Officer by email to data.protection@swdevon.gov.uk or write to them at:

West Devon Borough Council
Kilworthy Park
Drake Road
Tavistock
PL19 0BZ

If you are not happy with how we have handled your complaint, you have the right to contact the Information Commissioner's Office to make a complaint about what we do with your information: 

• Telephone them on 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
• Visit their website 
• Write to them at

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF